Complete call Centre management and operations includes:
Technology, human resources and location. Our client has the options to rent/use our technology; the solution includes telephonic system with IVR, ACD, Recording and customized reporting system. Our package includes access to our customer care software (case management system) where clients can listen to calls, monitor SLA and tickets (call reference number) on mobile or on dashboard. We have different escalation levels available and can be integrated in the system. The bee software is developed and managed by experts in the fields, implemented in many governmental and private organizations.