Services we offer
Our team is managing several inbound services through many channels like social media and more using the latest methods of telephonic system with control and quality management. Programmable IVR with automated ACD operations are managed internally with the complete compliance with SLA signed with clients, 80/20 and more. Altria Teleservices Inc. is a technology independent company. Our services could be up and running in no time ready to take care of your needs. It is a one stop shop where technology and people at your disposal.
Retaining your customers is the best way to increase your viability and to stay in the competition. Altria Teleservices Inc. delivers a consistent, differentiated customer service ahead of the experience efficiently, predictably, and at scale. We have extensive experience with a diverse set of transaction types and training duration's across multiple technology platforms. Our performance based culture enables us to provide value added expertise to our care clients to help them transition to a service to sales environment. Altria Teleservices technology tools like Training Simulator assist our clients in achieving greater speed to proficiency in all KPIs while building your brand with every interaction.
Altria is managing and running any type of outbound campaigns like survey and sales services, our customer retention team is working with many institutions like banks and retail clients. Our great sales team take sales challenge is business as usual.
Dedicated chatting team is ready to take action and respond to your client's inquiries 24/7, we also introduced special need chatting services for deaf customer's sign language, and we care about our clients.
Technical support or Helpdesk for IT services
Our technical services include hardware installation and troubleshooting, telecom installation services and support, and database and applications support. Our team mostly passed ITIL foundation certifications and managed by a technical engineer as subject matter expert.